Privacy Policy
PainX Privacy Policy
PainX (“PainX,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete forms, communicate with our office, or use our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Information related to your inquiry or appointment request
- Insurance information (if voluntarily submitted)
- Other information you choose to provide
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Date and time of visits
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and appointment requests
- Provide healthcare-related information and services
- Communicate regarding appointments, treatment options, and office updates
- Improve our website and user experience
- Conduct marketing and advertising activities
- Comply with legal and regulatory obligations
Communications and Consent
By submitting your information through our website, forms, or other communication channels, you consent to being contacted by PainX through:
- Phone calls
- Text messages (SMS)
These communications may include appointment reminders, follow-up communications, office updates, and information regarding services that may be relevant to your inquiry.
Message and data rates may apply. You may opt out of text communications at any time by replying STOP.
Protected Health Information (PHI)
If you become a patient of PainX, certain health information may be protected under the Health Insurance Portability and Accountability Act (HIPAA).
Information submitted through this website may not be encrypted or intended for the transmission of sensitive medical information. Please do not submit confidential medical information through website contact forms unless specifically instructed to do so.
Patients receiving treatment from PainX may receive separate HIPAA Notice of Privacy Practices documents that govern the use and disclosure of Protected Health Information.
Third-Party Services
Our website may contain links to third-party websites or utilize third-party service providers. We are not responsible for the privacy practices, content, or security of those third-party services.
We encourage users to review the privacy policies of any external websites they visit.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Measure advertising performance
- Provide relevant advertising
These technologies may include services provided by:
- Google Analytics
- Google Ads
- Meta (Facebook and Instagram)
- Other marketing and analytics providers
You may adjust your browser settings to decline cookies; however, certain website features may not function properly.
Information Sharing
We do not sell your personal information.
We may share information with:
- Service providers assisting our business operations
- Marketing and advertising partners
- Healthcare providers involved in your care, when authorized
- Government agencies or legal authorities when required by law
- Professional advisors, auditors, or legal counsel
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
California Privacy Rights
If you are a resident of California, you may have additional rights regarding your personal information under applicable California privacy laws.
You may request information regarding:
- Categories of personal information collected
- Sources of information collected
- Purpose for collection
- Categories of third parties with whom information is shared
To exercise applicable privacy rights, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
PainX
Website: PainX Doctors
Phone: 818-444-4242
Email: Painx@PainXdoctors.com